Radweb Agency CRM respects the privacy of every individual who visits https://crm.radweb agency.com (“Website”).
SCOPE OF POLICY
Customers – individuals who register, on their own or on behalf of an entity, to use Radweb Agency CRM support services with the creation or administration of a Radweb Agency CRM account.
Event/Marketing Participants – individuals who provide their information to Radweb Agency CRM when they subscribe to marketing material or participate in surveys.
Website Visitors – individuals who visit Radweb Agency CRM’ Website and opt to provide contact information including an email address to receive communications from Radweb Agency CRM.
INFORMATION WE COLLECT
Radweb Agency CRM asks for your account information which includes your name, purchase key, email address, username. By voluntarily providing Radweb Agency CRM with your account information, you represent that you own and consent to our use of such personal data.
Radweb Agency CRM may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.
At your option, Radweb Agency CRM asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.
COOKIES AND OTHER TRACKING TECHNOLOGIES
HOW WE USE YOUR INFORMATION
Radweb Agency CRM uses the information it collects about you in the following ways:
- To respond to any requests from you regarding support.
- To inform you when support agent replies you back on support request.
- To contact you regarding any agreements or accepted terms that you may have with Radweb Agency CRM for the Services.
- To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
- To provide you with information logs associated with the use of Radweb Agency CRM’ Services.
- To contact you regarding functionality changes to our Services or Website.
- To diagnose problems.
- To find and prevent fraud.
- To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and Radweb Agency CRM.
- Process for other purposes for which we obtain your consent.
HOW WE SHARE INFORMATION
Radweb Agency CRM shares the information it collects about you in the following ways:
Advertising – Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
As Required by Law or Similar Investigations – To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Radweb Agency CRM may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
Safety – We may disclose your information to protect and defend the safety of Radweb Agency CRM in connection with investigating and preventing fraud or security issues.
Consent – Radweb Agency CRM may share your information with your consent.
When posting or reading support topics, you may choose to subscribe or unsubscribe to a specific topic to receive emails eq. when a new topic reply is posted.
With respect to your account information, you may update, correct or delete information that you provided to us by logging into your Radweb Agency CRM account or contacting us at firstname.lastname@example.org.
DATA RETENTION AND SECURITY
When Radweb Agency CRM no longer has a legitimate business need to process your personal information, or no longer has a need to keep your personal information for any legal, tax, or regulatory reason, we will either delete or anonymize it.
Radweb Agency CRM takes all reasonable steps to protect information received from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet. Despite its use of encryption, Radweb Agency CRM cannot guarantee any method of transmission of information over the internet is 100% secure. If you have any questions about the security of your personal information, please contact us at email@example.com.
LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
For individuals in the EEA, Radweb Agency CRM’ legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. Radweb Agency CRM will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for Radweb Agency CRM to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, Radweb Agency CRM will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.
DATA SUBJECT RIGHTS
Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email firstname.lastname@example.org and we will respond within thirty (30) days. Radweb Agency CRM will need to verify that the individual is inquiring about his/her own information before we can assist with the request.
We will comply with such requests to the extent legally required by applicable law. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.
GENERAL DATA PROTECTION REGULATION (GDPR)
Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Data to enable us to send you our goods or provide you with our services.
Where you have given us valid consent to use your Personal Data. We will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.
We may also process your Personal Data where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.
If you are a resident of the EU or UK you have various rights including the:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to object;
- Right to restriction of processing;
- Right to erasure or to be forgotten;
- Right to data portability;
- Right not to be subject to automated processing.
If you want to access your Personal Data or require your information to be corrected, you can do so by contacting us or by logging into your user account and making the changes directly from your user account settings.
In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data.
If you would like to limit or delete your Personal Data or exercise any other rights you can do so by contacting us or by accessing you user account at any given moment and applying the necessary changes.
WITHDRAWING YOUR CONSENT
You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe.
If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent.
For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK.
All Personal Data stored on our platform is treated as confidential. It is stored securely and is only accessed by authorised personnel.
Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected.
We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure.
We ensure the encryption and pseudonymisation of Personal Data and we have adequate cyber security measures in place.
By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK.
We will ensure that those third parties are GDPR compliant.
Our Website and/or Services is not directed at children and our services are designed for consumers and businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.